Accessibility Policy

The Dunfield is committed to meeting the needs of our residents, employees and visitors to our community with disabilities and is working hard to remove and prevent barriers to accessibility. We are focused on fulfilling the requirements under the Integrated Accessibility Standards Regulation (IASR), enacted under the Accessibility for Ontarians with Disabilities Act (AODA).

The Dunfield’s Multi-Year Accessibility Plan outlines the steps our organization is taking to meet these requirements and to improve opportunities for people with disabilities.

The Dunfield will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA.

Customer Service

The Dunfield is committed to ensuring our Residences work in an accommodating environment and provide accessible services in a timely manner. We will continue to ensure compliance with the Accessible Customer Service Standard.


The Dunfield will provide training to all employees, volunteers and persons who deal with customers and the public on our behalf on the requirements of the Regulation and the Human Rights Code as it pertains to persons with disabilities. In addition, any persons participating in the development and approval of our policies, practices and procedures will also be trained.

Information & Communications

The Dunfield will, upon request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability. This information and communication includes an accessible website.

The Dunfield will provide emergency procedures in an accessible format, upon request. We will also provide persons with disabilities with individualized emergency response information as required.

Employment Standards

The Dunfield will continue to develop and implement employment practices to encourage persons with disabilities to participate fully in all aspects of the organization by:

  • Identifying and removing workplace barriers;
  • Inclusive employment processes for recruitment, retention and employee development;
  • Providing managers with accessibility training, tools and templates to support employee/workplace accommodation and address non-discrimination; and
  • Continuously reviewing standards and best practices related to accessible employment.


If you have any feedback, please submit using one of the following methods listed below:

In Person

77 Dunfield Ave
Toronto ON
M4S 2H3


Jessica Pun, Human Resources Partner


77 Dunfield Ave
Toronto ON
M4S 2H3



You may also wish to contact us using the above methods for the following reasons:

  • If you are coming to one of our Residences and have special needs or require information about accessibility;
  • To request a copy of our Accessibility Policy or Multi Year Accessibility Plan; and/or
  • To request The Dunfield communications in an accessible format.